FAQs
Frequently Asked Questions
How can I contact Customer Support?
If you have any questions or concerns, our customer support team is here to help! You can reach us via email at customersupport@josiahs.store or through our Contact Us page. We strive to respond to all inquiries within 24 hours.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your delivery on our website or the carrier's website.
I want to edit or cancel my order?
We strive to send orders out as quickly as possible, so once the order we are dispatching the order to be shipped. This means that we cannot cancel or make changes to your order including, but not limited to: canceling your order or specific items, changing your billing or shipping address, changing payment method, changing shipping method, changing color/size of items(s), adding or removal of item(s), changing or adding a discount code, or adding or removal of a gift card.
I have a problem with my order?
If you have any issues with your order, please contact customer support at customersupport@josiahs.store.
Are we able to make changes to your order once they have been placed?
No. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Please note that international shipping may incur additional fees and customs charges, which are the responsibility of the customer. For more details, please refer to our Shipping Policy.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 1-3 business days. You can find more information about estimated shipping times on our Shipping Policy page.
What payment methods do you accept?
We accept payment via all major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal, Google Pay, Venmo, Apple Pay, and Shop Pay for your convenience.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 30 days of receiving it for a refund. Please see our Returns Policy page for detailed instructions on how to initiate a return.